1. Overview
At Mind Shroom Store, we take pride in the quality of our mushroom coffee and wellness products. Your satisfaction is important to us. This Return & Refund Policy outlines the terms under which we accept returns, exchanges, and issue refunds for purchases made through https://mindshroomstore.com.
2. Eligibility for Returns
We accept returns and exchanges within 30 days of delivery under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- The product must not be damaged, altered, or consumed in any way.
- Proof of purchase (order number or receipt) is required for all returns.
Due to the consumable nature of our products, we cannot accept returns for opened packages or products that have been used, even partially, unless they arrived damaged or defective.
3. Non-Returnable Items
We do not accept returns on the following:
- Opened or used products
- Gift cards or promotional items
- Sale or clearance items marked as “Final Sale”
- Free samples or bundled promotional sets
4. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@mindshroomstore.com with your order number and clear photos of the product and packaging. We’ll review your claim and, if approved, offer a replacement or full refund.
5. How to Initiate a Return
- Contact our support team at support@mindshroomstore.com to request a return authorization.
- Include your order number, full name, and reason for return.
- Once approved, you’ll receive instructions and a return shipping address.
Please note that unless the return is due to an error on our part (wrong or damaged item), you are responsible for return shipping costs.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear on your account.
7. Exchanges
If you wish to exchange an item for the same product (e.g., replacing a damaged item), contact us at support@mindshroomstore.com. Exchanges are processed once the original item is received and verified.
8. Shipping Costs
Return shipping fees are non-refundable unless the item is defective or incorrect. If your order qualified for free shipping, actual shipping costs may be deducted from the refund amount.
9. International Orders
For international customers outside Canada, return eligibility and timelines may vary depending on customs processing times. Duties and import taxes are non-refundable.
10. Policy Updates
We reserve the right to modify this Return Policy at any time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website or purchase of our products constitutes acceptance of any revised terms.
